estimated profit improvement
estimated profit improvement: 40 million USDEvidence strength: reported
Enterprise AI Evidence · Financial Services
Klarna
Klarna deployed an AI customer-service assistant across multiple markets and also rolled generative AI across its workforce.
Reported outcomes
employees using OpenAI-powered generative AI daily
employees using OpenAI-powered generative AI daily: 90 percentEvidence strength: reported
Mapped use case
Customer service banking agent
Applied AI can augment customer service work by reducing cycle time, increasing coverage and improving decision consistency while retaining explicit controls for high-consequence decisions.
Related evidence in Financial Services
BBVA
BBVA is embedding ChatGPT Enterprise across customer experience, operations, software development and employee work at global scale.
Examine evidenceMUFG
MUFG is rolling ChatGPT Enterprise across Mitsubishi UFJ Bank while building AI-native operating practices and new customer experiences.
Examine evidenceCommonwealth Bank of Australia
CBA is rolling ChatGPT Enterprise across its workforce as a common AI capability and foundation for customer-service and fraud/scam use cases.
Examine evidenceBNY
BNY created a centralized AI platform and enables employees to build agents for client and internal workflows.
Examine evidenceBalyasny Asset Management
Balyasny built a centralized AI research engine with agent workflows for investment research.
Examine evidenceAustralian Payments Plus
AP+ uses ChatGPT Enterprise and Codex for payments research, simulations, reconciliation investigation and engineering work.
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