employees using ChatGPT Enterprise
employees using ChatGPT Enterprise: 50,000 peopleEvidence strength: reported
Enterprise AI Evidence · Financial Services
Commonwealth Bank of Australia
CBA is rolling ChatGPT Enterprise across its workforce as a common AI capability and foundation for customer-service and fraud/scam use cases.
Reported outcomes
Mapped use case
Relationship-manager knowledge assistant
Applied AI can augment corporate banking work by reducing cycle time, increasing coverage and improving decision consistency while retaining explicit controls for high-consequence decisions.
Related evidence in Financial Services
BBVA
BBVA is embedding ChatGPT Enterprise across customer experience, operations, software development and employee work at global scale.
Examine evidenceMUFG
MUFG is rolling ChatGPT Enterprise across Mitsubishi UFJ Bank while building AI-native operating practices and new customer experiences.
Examine evidenceBNY
BNY created a centralized AI platform and enables employees to build agents for client and internal workflows.
Examine evidenceBalyasny Asset Management
Balyasny built a centralized AI research engine with agent workflows for investment research.
Examine evidenceAustralian Payments Plus
AP+ uses ChatGPT Enterprise and Codex for payments research, simulations, reconciliation investigation and engineering work.
Examine evidenceKlarna
Klarna deployed an AI customer-service assistant across multiple markets and also rolled generative AI across its workforce.
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