surveyed employees saving 2+ hours weekly
surveyed employees saving 2+ hours weekly: 77 percentEvidence strength: reported
Enterprise AI Evidence · Financial Services
Australian Payments Plus
AP+ uses ChatGPT Enterprise and Codex for payments research, simulations, reconciliation investigation and engineering work.
Reported outcomes
surveyed employees reporting improved creativity or quality
surveyed employees reporting improved creativity or quality: 80 percentEvidence strength: reported
complex reconciliation investigation time
complex reconciliation investigation time: 30 minutesEvidence strength: reported
Mapped use case
Financial software engineering agent
Applied AI can augment technology work by reducing cycle time, increasing coverage and improving decision consistency while retaining explicit controls for high-consequence decisions.
Related evidence in Financial Services
BBVA
BBVA is embedding ChatGPT Enterprise across customer experience, operations, software development and employee work at global scale.
Examine evidenceMUFG
MUFG is rolling ChatGPT Enterprise across Mitsubishi UFJ Bank while building AI-native operating practices and new customer experiences.
Examine evidenceCommonwealth Bank of Australia
CBA is rolling ChatGPT Enterprise across its workforce as a common AI capability and foundation for customer-service and fraud/scam use cases.
Examine evidenceBNY
BNY created a centralized AI platform and enables employees to build agents for client and internal workflows.
Examine evidenceBalyasny Asset Management
Balyasny built a centralized AI research engine with agent workflows for investment research.
Examine evidenceKlarna
Klarna deployed an AI customer-service assistant across multiple markets and also rolled generative AI across its workforce.
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