employees using ChatGPT Enterprise
employees using ChatGPT Enterprise: 100,000 peopleEvidence strength: reported
Enterprise AI Evidence · Financial Services
BBVA
BBVA is embedding ChatGPT Enterprise across customer experience, operations, software development and employee work at global scale.
Reported outcomes
monthly active usage increase
monthly active usage increase: 70 percentEvidence strength: reported
time saved per employee per week
time saved per employee per week: 3 hoursEvidence strength: reported
efficiency gain in selected workflows
efficiency gain in selected workflows: 80 percentEvidence strength: reported
Mapped use case
Relationship-manager knowledge assistant
Applied AI can augment corporate banking work by reducing cycle time, increasing coverage and improving decision consistency while retaining explicit controls for high-consequence decisions.
Related evidence in Financial Services
MUFG
MUFG is rolling ChatGPT Enterprise across Mitsubishi UFJ Bank while building AI-native operating practices and new customer experiences.
Examine evidenceCommonwealth Bank of Australia
CBA is rolling ChatGPT Enterprise across its workforce as a common AI capability and foundation for customer-service and fraud/scam use cases.
Examine evidenceBNY
BNY created a centralized AI platform and enables employees to build agents for client and internal workflows.
Examine evidenceBalyasny Asset Management
Balyasny built a centralized AI research engine with agent workflows for investment research.
Examine evidenceAustralian Payments Plus
AP+ uses ChatGPT Enterprise and Codex for payments research, simulations, reconciliation investigation and engineering work.
Examine evidenceKlarna
Klarna deployed an AI customer-service assistant across multiple markets and also rolled generative AI across its workforce.
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