travel mailbox email reduction
travel mailbox email reduction: 90 percentEvidence strength: reported
Enterprise AI Evidence · Government
Public Service Commission of Canada
PSC built an in-house Microsoft 365 Copilot agent for bilingual travel-policy support and travel approval queries.
Reported outcomes
complex query time before
complex query time before: 5 daysEvidence strength: reported
complex query time after
complex query time after: 30 secondsEvidence strength: reported
annual salary cost avoidance
annual salary cost avoidance: 120,000 CADEvidence strength: reported
Mapped use case
Public records knowledge assistant
Applied AI can augment records work by reducing cycle time, increasing coverage and improving decision consistency while retaining explicit controls for high-consequence decisions.
Related evidence in Government
European Parliament
The European Parliament uses Claude in Amazon Bedrock for multilingual access to historical parliamentary archives.
Examine evidenceCity of Chattanooga
The City of Chattanooga is rolling Gemini in Workspace and NotebookLM across departments for productivity, meeting support and better-informed decisions.
Examine evidenceCity of Johannesburg
The City of Johannesburg deployed Microsoft Security Copilot across security operations for critical infrastructure and citizen-data protection.
Examine evidenceManchester City Council
Manchester City Council uses Microsoft 365 Copilot, Copilot Studio and AI Foundry in contact-centre and highways workflows.
Examine evidence
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