first-call resolution
first-call resolution: 91 percentEvidence strength: reported
Enterprise AI Evidence · Technology & Software
ASAPP
ASAPP uses Amazon Bedrock and multiple models in an AI-native customer-service platform for complex voice and chat interactions.
Reported outcomes
cost per chat reduction
cost per chat reduction: 77 percentEvidence strength: reported
complex interactions handled concurrently
complex interactions handled concurrently: 3 xEvidence strength: reported
self-service engagement growth
self-service engagement growth: 49 percentEvidence strength: reported
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